Shipping Policy
Shipping Policy – Maison Montreal
Maison Montreal is committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines order processing times, delivery estimates, and important information regarding international shipments.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been processed, you will receive a confirmation email with tracking details.
Delivery Times
Estimated delivery times after shipment:
-
Canada: approximately 5–14 business days
Delivery times are estimates and may vary due to external factors such as customs procedures, carrier delays, weather conditions, or periods of high demand.
Free Shipping
Maison Montreal offers free standard shipping on all orders, unless stated otherwise.
Please note that free shipping does not include possible import duties, customs charges, or local taxes that may be imposed by authorities in the destination country. Any such charges are the responsibility of the customer.
Shipping Method
Orders are shipped using trusted third-party logistics and fulfilment partners.
This approach allows Maison Montreal to efficiently manage international deliveries while maintaining consistent service standards.
Order Tracking
All orders include tracking.
Once your order has shipped, you will receive an email containing a tracking number, which can be used to follow your shipment through the carrier’s tracking system.
Customs & International Shipping
International shipments, including deliveries to Canada, may be subject to customs inspections or clearance procedures.
Maison Montreal is not responsible for delays caused by customs authorities or for any additional fees resulting from local regulations.
Delays & Exceptions
While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control.
Maison Montreal cannot be held liable for delays caused by carriers, customs authorities, weather conditions, or other unforeseen events.
Questions & Support
For questions regarding shipping or your order, please contact our customer service team:
We aim to respond to all inquiries as promptly as possible.